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Company Name : Uniphore
Location : Pune, Maharashtra
Job Description : Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
About the Job
Uniphore, the leader in Conversational AI, is looking for a hands-on, seasoned, and passionate Performance Test Engineer to join us at our Bangalore, India office.
Our Conversational Service Automation (CSA) Platform is a hyper scalable and modular AI platform which brings together all the core components necessary to build industry leading Conversation AI and Automation solutions.
The Associate Software Test Engineer is a key position within the Quality Engineering team within Uniphore for Conversational AI product line. The Performance Test Engineer works collaboratively with various Products teams. This role works under minimal supervision, relying on experience and judgment to ensure the appropriate level of performance testing is incorporated into our product implementations. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organisational and interpersonal skills.
The ideal candidate will have comfort and experience with conversational design, speech, and conversational AI. Experiencing delivering software-as-a-service products to enterprise clients is also a plus.The candidate will need a high level of technical creativity, problem solving ability, software process and lifecycle expertise, as well as the ability to communicate and collaborate with diverse teams.The ideal candidate will enjoy learning new things, sharing this knowledge with the team, and learning from the team all while being passionate about building truly great products.
Successful candidates will have a computer science or related degree and expert level knowledge in backend server-side technology at very high availability and scalability, rest-api, and service-oriented computing, and have moderate experience with programming in several languages such as NodeJS, Python, and Java.
Responsibilities You will be responsible for implementing end-to-end Performance Testing activity including test planning, test environment set-up, software deployment, test scripts creation, test scenario design, implementing test monitoring set-up, test executions and publishing reports to multiple audiences for our products You will have to work closely with internal and product teams to understand performance testing requirements, coordinate testing activities, manage dependencies, track status, and communicate test results You will be responsible for creation and management of the performance environment in aws using terraform and ansible You will be also responsible for functional testing, Certification of different ASR languages Certification of Product on different cloud and integration with CRM products and other call /SMS service providers like Twilio , AWS connect , Five9 etc You will be responsible for benchmarking our products and capacity planning for existing/potential customers You will have to perform various types of performance tests such as scalability, load, stress, and endurance as per requirements You will be responsible to collect and aggregate performance data for further data analysis including root-cause analysis, bottleneck identification, troubleshooting, etc You will have to take ownership to implement, recommend and use multiple performance testing and monitoring tools for any specific requirements You will present performance test results and your analysis along with recommendations and best practices to internal and cross-organisational teams You will have to interact, communicate, and follow through with development & customer teams throughout performance testing life cycle You will have to adapt to customer processes and integrate them into day-to-day work as needed without compromising best practices and quality
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com
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