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Location : Chennai, Tamil Nadu
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Job Description : Experience
5+ years
Pune, Chennai
What do we want to accomplish and why do we need you?
Verinite Technologies is an IT consulting and service company working with banks on Consulting, Testing and Support services around Cards, Payments and Lending initiatives with our domain and technology level expertise. Verinite have successfully delivered more than 500+ of projects since inception. Verinite is a delivery & people centric organisation with cultural values of Innovation, Execution Excellence and Empathy. With our Niche knowledge and Domain expertise Verinite will create its own space in Global Banking Technology & Fintechs.
What will you do Day to Day?
As a BAU lead, you will work hand-in-hand with support teams and ensure that all incidents related to the supported applications are resolved in a timely manner. The candidate will be responsible for daily Production Support functions for CMS application. The candidate will ensure functioning of the production environment with the view to maintain stability and control.
Essential Skills for Job Role
Looking for a resource with an experience 5+ years having experience as BAU lead for card management system
Manage and lead the teams providing L1 and L2 production support to users
Responsible to maintain product SLAs
Front line support to client users responding to issues related to problem/incident management
Classify service requests according to business guidelines and service-level agreements.
Responsibility for ensuring the necessary pro-active monitoring is in place
Should be able to identify potential issues and take action to prevent or resolve them in a timely manner, to minimize escalations
Communicate the application support policies, procedures, and SLA to the relevant parties
Formulate a problem solving and decision-making approach to handle issues
Experienced production support lead with relevant experience in any of credit card management system is highly preferred
Outstanding skills in written & oral communications
Good knowledge in end to end credit card lifecycle will be preferred
Ensure the daily BAU and SOPs are executed with defined SLAs.
Ensure the closure of the issues on time, preparation of detailed RCA of issues.
Strive for continuous improvement of incident management process and integration with other IT operations management processes.
Track resolution of all open issues, be part of the solutioning team for war room / discussions.
Manage audit queries related to all Credit Card Application s Production environment.
We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and you are ready for the challenge of adding some new things to your career.

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By Richard