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Location : Bengaluru, Karnataka
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Job Description : At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Innovation Engineer
(Operations & Support)
Rank: Associate Director
EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology – Customer Success, you’ll work with technologists, business experts, account teams and clients, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of building Client Technology into a customer-centric organization, driving value for our customers and positioning EY as a top-tier industry technology provider. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
The selected candidate will:
Responsible for Strategy, Innovation, and Tooling in support of Service Management to deliver reliable, best in class support services in a manner that meets our
contractual obligations and delights our customers and clients.
Support a Service Management continuous improvement Innovation programme proactively consistent with client and customer requirements and industry best insight and
best practice.
Drive a culture of cohesive change towards the next level of Customer Service ManagementDevelop and manage long-term and strategic relationships, influencing, persuading and negotiating with internal and external stakeholder groups to promote and implement
the program vision across EY
Maintain a deep understanding of internal and external developments to recognize and address any potential impacts on Service DeliveryBe a significant influence for change and drive continuous improvement efforts for the successful integration of business programs.Develop, Deploy and maintain an innovative but robust standardized toolset
Your key responsibilities
Support a Service Management continuous improvement Innovation programme proactively consistent with client and customer requirements and industry best insight and
best practice.
Combine innovation, practical experience and industry best practice to design and deploy innovations that increase effectiveness, efficiency end enhance the client and
customer experience.
Support a systematic program to target, drive and measure the success of client relationship retention, development and expansion effortsSupport a systematic program to target, drive and measure the success of product adoption activities, within and across service lines, regions and clientsReview the existing deployed toolset, methods and organization to standardise and leverage greater value & efficiencies.Develop and effectively lead the Innovation and Tooling Team through clear Accountabilities, effective Communication, adherence to and advocacy for Quality & Compliance.
Skills and attributes for success
Deep understanding of Service Management within the industry and best practices.Deep understanding of the challenges faced by consumers of enterprise technology and the best practice approaches to addressProven ability to drive cohesion, innovation, and change.Expert knowledge of Service Management, IT governance, and team managementStrong knowledge of IT risk management, IT standards and policies formulation
To qualify for the role, you must have
Extensive prior experience supporting Service management and customer-focused activities on behalf of a large organization.Bachelor’s degree in Business, Engineering, IT, Science, or other Technical qualification or equivalent relevant experience e.g. more than 10 years in a corporate IT environmentCertified Associate in Project Management (CAPM) / PMBOK / PRINCE 2 / Project Management Professional (PMP) / Program Management Professional (PgMP) /
Certified Scrum Master (CSM) / Certified Scrum Professional (CSP) or equivalent management experience e.g. more than 5 years in positions of significant
management responsibility
Demonstrated understanding of scope, schedule and planning; understanding of time management, resource management cost management. Possesses good
project management skills.
Experience of working within complex, matrixed multi-location teamsExperience of working in large programs of workDemonstrated capability with managing successful change programs for large organizations.Managed a portfolio of application and infrastructure projects at an operational levelManaged the end-to-end lifecycle of multiple infrastructure transformation programsExperience managing multiple projects as a Project Manager or Program Manager
Ideally, you’ll also have
6 sigma certification
What we look for
A self-starter, independent-thinker, curious and creative person with ambition and passion
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:Support, coaching and feedback from some of the most engaging colleagues aroundOpportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance
EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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By Richard