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Location : New Delhi, Delhi
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Job Description : Designation: Customer Care Executive
Department: Customer Service
Location: New Delhi
Job Type: Full-Time
Job Code: PCIS000009

About the role
All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction and take feedback of the clients related to order processing
What you will do day-to-day?
conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
dealing with customer issues and churning out an easy-to-follow solution
managing payment and delivery of customer orders
helping customers choose the right product for their requirements and budget
handling customer concerns and complaints in a timely manner
informing customers of upcoming promotions or deals
establishing a positive rapport with all clients and customers in person or via phone
forming reports based on customer satisfaction statistics and helping their team to develop new skills
fixing appointments based on the availability of customers and clients
interacting with customers to ensure they have a desirable and shareable experience

Required Candidate profile
Minimum 1-2 years of relevant experience or Freshers can also apply
Decent proficiency in MS Office (especially MS Excel).
Graduation should be mandatory
Good Communication skills

About the Company

Technically, alcohol is a solution. So are we!
Indospirit is one of the leading players in the alcoholic beverages industry in India with multiple manufacturing units and a brand presence across 22 states in India.
Today Indospirit is a large business house with annual revenue of INR 1.5 billion, a team of over 250 members, and a PAN India presence.
If you are looking for an opportunity to challenge yourself and learn new skills – Indospirit is the place to be!

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By Richard