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Company Name :
Eclat Engineering Pvt Ltd.
Location : Ahmedabad, Gujarat
Position :

Job Description : JOB PURPOSE : To assist customers access Eclat products seamlessly (RemoteXs and MyLOFT) via chat/email and call. Experienced Support Engineers will get a chance to work on product implementation projects as well. We are looking for creative, energetic and highly motivated Customer support engineers who are committed to resolve issues faced by our customers and contribute to customer experience improvement programs.> Excellent English communication skills required *> Total Experience : 1-3 yrs *Technical Skills: (must have) Excellent customer handling skills.Global customer support experience would be preferred.Experience in product support will be an added advantage.Good at Microsoft office.Able to maintain procedural documents and reports with technical details, for building knowledge base.Basic knowledge of HTML.Basic understanding of the ticketing tool preferred.Basic understanding of computer networks.Excellent communication skillsAdditional Skills: (nice to have) Understanding of change management.Proficiency in Spanish or Chinese language.Additional requirement Should be ready to work in rotational shiftPRINCIPAL ACCOUNTABILITIESKey accountability of CSE will be to meet SLA, respond to customer queries and closing tickets with proper comments. Creating knowledge base for recurring issues. Expectations from a CSE: *Meet SLA on each ticket raised.Prompt response on each query.Regular follow up on each ticket.Encourage users to use our products by advertising its benefits.Any technical issues should be reported to the technical team for immediate fix.Quality of documentation should be maintained on each ticket handled.Post-delivery participation – Training and User FeedbackEncourage users to fill surveys and feedback at the end of resolution.Work closely with sales and development team and participate in user training session.Job Types: Full-time, Regular / PermanentSalary: ₹18,000.00 – ₹25,000.00 per monthBenefits:Cell phone reimbursementInternet reimbursementSchedule:Rotational shiftApplication Question(s):What is your current ctc in LPA?What is your notice period in days ?What is your expected CTC in LPA?Education:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English (Preferred)

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By Richard