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Full Details :
Company Name :
Hyatt Regency Thrissur
Location : Trichur, Kerala
Position :

Job Description : Summary
Assists the Assistant Human Resources Manager in the smooth and efficient running of the Human Resources function, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Ensures that all employee records are kept up to date.
Assists in ensuring that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures.
Assists in ensuring that government-stipulated employee legislation is strictly followed and implemented.
Actively participate in hotel’s employee welfare programmes.
Responsible for the security and upkeep of employee personnel files
Responsible for employee database management and regularly updating the same.
Ensures the delivery of brand promise and provides exceptional guest service at all times.
Be familiar with the hotel’s products, services and policies and any changes there of.
Supports the hotel’s focus on service excellence by recruiting people with the competencies and profile to provide exceptional service to the hotel’s external customers (guests).
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division; maintains positive guest and colleague interactions with good working relationships.

Handles all internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved and implement action plans as directed to achieve constant improvement year on year.
To ensure the minimum benchmark scores of the Consumer Audit are achieved, and implement action plans as directed to constantly improve the results Year on Year.
To keep abreast of the Hotel Guest feedback, complaints, views, etc. posted on websites, print or electronic media or any other available communication channels.
Assists in the management of the Department’s operational budget so that all costs are controlled and expeditures are duly approved.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Assists the Assistant Human Resources Manager with the implementation of all employee related communications.
Ensures that all in-house rules and regulations are communicated to employees and implemented.
Prepare and adhere to the Human Resources Calendar and plan all activities accordingly.
To handle and direct employee enquiries as appropriate.
To maintain and upkeep all relevant database of employees.
To keep track of leave entitlements of employees, by tracking the completed leave applications and update the HR computer system accordingly.
Preparation and maintenance of all employment related documentation such as letter of appointment, probation evaluation, confirmation letter, disciplinary letters etc.
To maintain the inventory of Human Resources Forms and re-order as necessary.
Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick data retrieval.
To assist with the implementation of all employee communications.
To assist in the co-ordination of the Performance Appraisal system.
To prepare and maintain monthly distribution of Birthday Cards to Department Heads.
To maintain files of all internal and external applications.
To ensure all items on the new joiners checklist are completed for every new hire.
To assist in organizing regular employee sports and social activities.
To co-ordinate the Employee Recognition Programmes.
To ensure a strong professional relationship with all levels of employees within the hotel.
To complete exit formalities of resigning employees including their full and final settlement.
To respond to changes in the Human Resources function as dictated by the industry, company and hotel.
To carry out any other reasonable duties as assigned by the Human Resources Division.
Assists in ensuring that Employee Facilities, such as Employee Restaurant, Employee Locker, Employee transportation etc are maintained to Hyatt International’s high standards of operation.
Coordinate recruitment activities in liaison with the respective Heads of Department.
Assists the Security Personnel in locker and first aid box inspections.
Ensures that all company brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
Fully conversant with all aspects of the HR systems like Prism, Star, I-Scala, Taleo etc.
Coordinates recruitment activities in liaison with the respective Department Head / Leadership Committee Member
Handles joining formalities of new joiners
Handles employee queries related to name tag / swipe card in timely manner
Handles employee request on Employee Complimentary Stay in timely manner
Assists in the administration of employee benefits.
Prepare and submit accurate MIS reports in timely manner.
Communicates and coordinates with labour / statutory offices.
Responsible for compliance in respect of Employee Provident Fund and Employee Insurance and any other statutory compliance as advised from time to time.
Ideally with a relevant MBA/Degree in Human Resources or Commerce management. Minimum 2 years work experience as HR Officer/ Executive in larger operation. Good problem solving, administrative and interpersonal skills are a must.

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By Richard