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Full Details :
Company Name : AT&T
Location : Dallas, TX
Position : Senior Software Engineer
Job Description : About the Company
At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Team
The team this Senior Software Engineer joins will be performing Journey Centric Operations; this includes: 24/7 Problem/Incident Mgmt, Root Cause Analysis (RCA) assessments and governance, functional triage, impact assessments, and Major Launch Event Support (example: Iconic) activities for Account Management Support websites and mobile apps.
About the Job
This is an exciting, hands-on, technical Principle Software Engineering position responsible for providing 24/7 Problem/Incident Mgmt, Root Cause Analysis (RCA) assessments and governance, functional triage, customer impact assessments, and Major Launch Event Support for Consumer Account Management, Support websites and mobile apps.
This position involves driving adoption of Site Reliability Engineering (SRE) within the SPT Operations by moving from a traditional Ops reporting and tracking focus to a DevOps focus.
This position will also involve the establishment of an Operations intake model for production defects and issues reported by stakeholders including Business, Product and leadership.
This position will also take part in interfacing with external teams, such as Iconic Launch Command Center, for heightened support of SPT defect and incident triage & providing status during Major Launch Events
Responsibilities and Day-to-Day View
Drive RCA and resolution of Sev 1-4 Production defects/issues, in close coordination with GTOC, Digital Product Delivery (PO/PM, Dev, QA), Tier 1/Tier 2 Engineers, Infrastructure, Network, Chief Security Office, and 3rd-Party vendors
Representing SPT Application defect triage and status with external organizations including Iconic Launch Command Center for Major Launch Events.
Driving Root Cause Analysis (RCA) for production incidents & RCA governance
Establishing Production Quality/Reliability Service Level Objectives (SLOs) for product teams, as well as ongoing tracking, reporting & follow-ups to ensure Product teams are meeting Quality SLOs.
Preferred Bachelors in Computer Science or equivalent degree
4+ years of experience with development and operations of customer-facing systems
4+ years of experience in Problem Management, with good understanding of incident management & Root Cause Analysis methodology
2+ years of experience in a leadership capacity – coaching and mentoring engineers, developers
2+ years of experience working with front end frameworks such as React, Angular
2+ years of experience with server-side rendering technologies and architectures
2+ years Site Reliability Engineering (SRE) or equivalent experience
AT&T is leading the way to the future – for customers, businesses and the industry. We’re developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
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