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Company Name : Oracle
Location : Bengaluru, Karnataka
Job Description : Fusion HCM Technofunctional
Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, UK Payroll, Absence, Time & Labour, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills – Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract.
Education & Experience:
BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.
Should have 5+ years of experience in Oracle HCM Cloud implementation & support.
Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules – Core HR, UK Payroll, Absence, Talent Management, Compensation and Benefits.
Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
Should have exp. in workflow configuration using BPM.
Strong technical knowledge in Oracle HCM Cloud security setup is desired.
Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
Should have excellent communication, Project/stakeholder/team management skills and experience.
Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
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