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Company Name :
Crossover Health
Location : Louisville, KY
Position :

Job Description : Crossover Health is seeking an Engagement Patient Care Host to join our Louisville team . In this role, Host will assist with engagement events at the Amazon distribution centers as needed therefore some travel is required in the Louisville area. This is a full time position Monday -Friday but some events start at 7AM and some start later , up to 6:30PM so must be flexible during the week (so we are seeking someone flexible during the week with hours) Job ResponsibilitiesThe Host role is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role facilitates the member’s experience throughout our health center.Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.Demonstrates a commitment to quality, delivering uncompromised service and outcomes.Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.Assists with assigned projects and special provider or patient requests.Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.Processes transactions required to begin or complete the visit.Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.Performs other duties as assignedRequired QualificationsBachelor’s degree or equivalent experience1 year of experience in customer service positionPreferred QualificationsExcellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environmentProven organizational skillsHigh level of ownership, accountability and initiativeExperience with multitasking, issue resolution, and conflict managementExperience in a health care service delivery environmentBLS (Basic Life Support) certificationJob Type: Full-timePay: $19.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceMedical Specialty:Primary CareSchedule:Day shiftMonday to FridayNight shiftApplication Question(s):There is traveling to the Amazon Distribution centers . Are you comfortable traveling when needed to attend events ?This is a full time position but sometimes the events start earlier and end later . Are you flexible during the week ?Education:Associate (Required)Experience:Customer Service: 1 year (Required)Healthcare: 1 year (Preferred)Work Location: One location

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By Richard