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Full Details :
Company Name :
Cleveland Clinic Martin Health
Location : Port Saint Lucie, FL 34987
Position :

Job Description : Job Responsibilities:

Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience. Proactively assists patients to minimize patient issues.
Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic’s START with Heart model.
Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.
Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience.

Education:
High School Diploma or GED required.

Work Experience:
Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience.
Demonstrated experience in providing exceptional customer services and conflict resolution.
Associate’s Degree may substitute for one year of experience.
Bachelor’s Degree may substitute for the experience requirement.

Location: Cleveland Clinic Martin Health · 259575 Patient Experience
Schedule: Full Time, Day shift, Mon-Fri,

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By Richard