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Full Details :
Company Name :
Google
Location : Bengaluru, Karnataka
Position :

Job Description : Minimum qualifications:

Bachelor’s degree or equivalent practical experience
3 years of experience in program or project management
Ability to speak and write in English and Hindi fluently
Preferred qualifications:

Experience managing a vendor, vendor operations, training, and operational scale up
Experience operating or creating dashboards
Experience with statistical programming (e.g., R, Stata, SAS, SQL, or other programming languages)
Experience editing HTML, writing API guides/references, and authoring generated API documents
Ability to manage multiple, time-sensitive projects with varying priorities
Passion for creators and creator experiences
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google’s users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

In this role, you will be responsible for helping with integration of our product partners. You will collaborate with teams in Engineering, Sales, and Product Management to leverage emerging processes for our internal or external clients and partners. From concept design, to troubleshooting with partners, and scaling processes, you will oversee business operations of Google’s product partnerships such as Maps, Google Pay, Google Play, Google Assistant, Commerce, Pixel, News, and Search.
You will balance business and partner needs with process constraints, develop innovative scaling solutions, and act as a partner and consultant to those you are working with. You will also develop product strategy and prioritize projects and resources.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.
Responsibilities
Work with cross-functional stakeholders (e.g., Engineering, Product Management, Business Development, Sales, and Marketing) to onboard partners/content creators, improve the overall on-boarding process, and support product launches.
Provide operational expertise to scale partner support, develop partner facing documentation, and help center articles.
Manage strategic partners’ tactical product integration and management through partner education and troubleshooting.
Collaborate with internal stakeholders to define and prioritize tools and product features needed to improve external partner processes and performance.
Define, establish, measure, and report on metrics to analyze the partner experience and internal efficiency, including customer service Service Level Agreements (SLAs), and support volumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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