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Moody’s
Location : Gurgaon, Haryana
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Job Description : Able to demonstrate excellence in Application Operations or Production Support, with proven increasing levels of responsibilities Strong Knowledge in .Net or Java app support along with Sybase DB Able to debug JAVA/.Net/C# code and troubleshoot complex issues Knowledge of cloud technology. Hands own on AWS will be good. AWS (API gateway, IAM, S3, SNS, SQS, Lambda, aurora, glue, dynamoDB, EKA and docker) Should be able to write complex queries and debug stored procedures Experience in using monitoring tools like App Dynamics, Splunk and cloud watch etc. Good understanding of distributed systems architecture including database, middleware, server infrastructure etc. Provide support for routine inquiries and have deep knowledge of applications and their respective integrating vendors, products, services, systems and workflow Coach and support production support analyst/s to enhance their ability to respond to user queries around application Support case inflow handling and allocating work within the team, providing daily reporting around the same Communicate with users and all those that contact support team in a courteous, professional, accurate and timely manner Identify knowledge gaps within the team and design and implement training to support development of team members Ensure key processes are adhered to by team, to have seamless case handling for the users that have reached out for any queries Should be an excellent individual contributor with excellent functional knowledge and an established SME across at least couple of areas Should be able to facilitate discussion with stakeholders, dev, 3rd party teams, while handling high priority cases Should be able to handle outages and keep the right parties informed Assist users with their moderate/complex queries on Reporting and Dashboards Assist lead/s in reviewing case responses of team members to ensure quality and timely communication is always maintained Ensures production transition is done properly for his team and takes session where required to enhance team knowledge on complex areas coming through a release/ emergency CR or defect fix Ensures team participates in the transition session calls, and UAT sessions for a smooth transition of functionality to support team Ensures pro-active identification of cases which may turn into an escalation and should work with his leads to avoid/address such situations pro-actively Escalate significant and recurring issues to the DEV team and follow through to resolution Responsible for triaging and escalating any production affecting outages per procedures. Providing any user communications if necessary and assisting with outage resolution by user follow-up Originate content for Knowledge Base articles & ensure team is regularly creating and utilizing KBA articles for reference Ensure issues are handed over to DEV teams and items logged for Enhancement/Maintenance, as required Develop excellent working relationships with colleagues within the team and encourage them to reach out, in case of any reported issues or help required Provide constructive feedback to the team members on the cases/scenarios which were required to be handled differently, so they understand and mature with the learning Identify, capture and channel client feedback on product features and functionality to business analysts as required After Action Review (AAR) addressing the root cause and action, follow ups to avoid outage/high severity issues to happen again Problem Management to fix the root cause of high impact and recurring issues Adhoc availability and flexibility are essential parameters for ensuring smooth business operations when needed Conduct governance reviews with the business sponsors and other stakeholders to develop, enhance and enforce a plan for continuous service improvement Document standard-operating procedures to resolve re-occurring incidents, requests and operational activities.
Minimum education and work experience required for this position include: BS degree in Information Systems, Computer Science, Computer Engineering or equivalent 7 years of solid, diverse work experience in IT including experience in Production Support / Technology Operations Experience in training and coaching other team members & delivering presentations as required Excellent verbal, written and problem-solving skills Experience with deploying and maintaining application software Exposure to financial industry, banking and/or financial markets preferred ITIL and Agile certification preferred
MIS Technology
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody’s Investors Service is among the world’s most respected and widely utilized sources for credit ratings and research. Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.
At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.

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By Richard