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Company Name :
VCA Animal Hospitals
Location : Pearl City, HI
Position :

Job Description : JOIN OUR FAMILY! SIGN ON BONUS POSSIBILITIES!!

Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? VCA Family Animal Hospital and Oahu Veterinary Specialty Center is seeking motivated, professional for Specialty Hospital Manager.
Under the direction of the Hospital Administrator with support and input from the Medical Director, the Specialty Hospital Manager performs a wide range of difficult to complex administrative activities related to the hospital providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations. In the absence of the Hospital Administrator, the Specialty Hospital Manager will assume the responsibility to make business decisions in line with hospital procedures and VCA policies.

Does this interest you?
Always changing, fast paced, learning something new every day, feeling rewarded and that you made a difference, opportunities for advancement, drama free – all in a supportive large respectful workplace…??

Do you want to work for the best?
We are the largest, most advanced hybrid veterinary clinic in the state. COVID hasn’t stopped us! We are currently expanding our team and if you are a hands on learner, are compassionate, professional, have a sense of humor AND your goal is to to make sure our clients and their fur babies have an exceptional experience WHILE providing the best medicine possible, this is the CAREER for you!

Must have open/flexible availability and be highly professional. No drama workplace.
Veterinary Specialty Hospital Experience preferred.
Staff Management:Recommend hiring with appropriate references.Utilize HR systems to recruit and onboard new hiresPrepare new-hire packets and discuss with new associates.Continually monitor and update staff status and actions using established Human Resource Information Systems.Advise management and supervisory staff on a variety of human resource topics.Prepare or revise progressive disciplinary documents.Assist managers and supervisors with staff coaching and/or disciplinary action meetings, including terminations.Orientation, training, education, development of staff.Oversee staff scheduling in When to Work.Along with Hospital Administrator, supervise lead team to assure that each job is being effectively handled.Employee policy enforcement.Employee relations and communications.Payroll calculations, goal calculations, time clock maintenance, payroll adjustments.Actively participate in Saturday management rotations with other managers and supervisors.Delegate tasks to as needed to staff members.Monitor employee competence and effectiveness.
Client Management:Oversee training of all staff in accordance with the principals of the Mars Five Principles, VCA Mission Statement and Standards of Client Service. Lead staff to deliver excellent Client Experience.Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.Responsible for administration and review of non-medical client complaints.Ensure effective call back systems are maintained and utilized routinely.Ensure collections and returned checks are handled properly by hospital staff.Ensure billing, calculation of any discounts and other special accounts are handled properly.
Office Management:Modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees (e.g., modify schedules for the most productive use of time).Provide backup to CSR Lead to perform transaction corrections.Make certain bank deposits are made daily.
Production Management:Meet with the Hospital Administrator, Medical Director and Regional Medical Director and/or Regional Operations Director (or Senior Regional Vice President) regularly to discuss, evaluate and plan for the welfare of the practice.Ensure that marketing events are effective – internal and external.Motivate staff.Check all transactions for accuracy and missed services through regular daily audits.
Financial Management:Assist Hospital Administrator to monitor the cost of purchasing so the practice operates within guidelines.Monitor staff scheduling and update hospital labor budget so the practice operates within budget.Monitor and approve all expenditures within guidelines.Review and approve staff reimbursement requests within guidelines.Review the income statements and other financial data to find ways to improve revenues and hospital contribution.Oversee petty cash control.Oversee that charges have been reviewed on a daily basis.Assist Hospital Administrator in ensuring VCA cash control and cash handling standards are followed.Assist Hospital Administrator review accounts receivable to confirm proper and timely processes.Responsible for maintaining various logs for staff CE, learning funds, client assistance funds, etc.Assist DVMs with submission for the HOPE charity fund as needed.
Marketing Management:Assist Hospital Administrator and Specialty Marketing Manager with all aspects of marketing the hospital’s services including maintaining current inventory of collateral materials.Understand, participate and support planned marketing events and programs.Ensure that the hospital staff utilizes the marketing tools and materials to be used in the marketing events and programs.Ensure that the hospital staff follows instructions for implementing authorized marketing discounts in the computer system.Review and accurately track marketing results, and advise Hospital Manager and Medical Director when opportunities arise.
Facility Maintenance:Assist Hospital Administrator to oversee the maintenance/housekeeping of the hospital for orderliness and cleanliness of both the inside and outside of the building.Monitor janitorial responsibilities.Oversee that the VCA safety procedures are implemented and followed.Oversee facility and equipment maintenance and repairs, ensuring current maintenance of a repair log.Assist Hospital Administrator to issue building access codes and keys to staff as needed.
Meetings:With Hospital Administrator, attends regional meetings as requested.Attend and participate in doctors meetings.Assist Hospital Administrator plan and/or participate in hospital management meetings.Organize monthly staff meeting agenda in conjunction with hospital management team and VCA guidelines.
Communication:Read and respond to all communication in a timely manner.Ensure that the policies of VCA, MARS, and all state guidelines and recommendations are quickly communicated to hospital staff and ensure follow-up of adequate training.
Miscellaneous:This job description is intended to describe the general nature and level of work being performed by people assigned to this position. This is not to be construed as an exhaustive list of all the responsibilities, qualifications and skills required to perform this function. All associates may be required to upgrade their skills and qualifications by attending continuing education sessions. Associates may also be called upon to perform duties outside of their normal responsibilities from time to time and as required to meet ongoing organizational needs.
Location Description:
VCA Family Animal Hospital is an AAHA-accredited, multi-doctor practice in Pearl City, Hawaii.

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By Richard