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Company Name : ServiceNow
Location : Bengaluru, Karnataka
Position :
Job Description : Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Be accountable, manage and lead the Customer Outcomes delivery business in India while also being a key member of the leadership team.
Develop your team and people including coaching, mentoring and specialty skill development for all Engagement Managers.
Manage and predictably deliver against traditional Professional Services business measurements (e.g. utilization) and proactively drive actions to help ensure future attainment of these measures is possible.
Be the Subject Matter Expert on delivery best practices and advise customers, employees and partner people.
Drive the continuous improvements of your business, our methodology and service offerings based on field experiences and needs.
Identify areas of delivery process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks.
Be accountable to ensure customer engagements that are under your or teams span of control are complete, consistent, high quality, on time and deliver valued outcomes.
Be an active participant, contributor and thought leader in Communities of Excellence for delivery specialization.
Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the portfolio, capabilities, expertise, best practices and solutions.
Qualifications
3+ years of leadership experience in a professional services organization
3+ years of consulting experience for complex, global organizations
Experience in managing a Services business being inclusive of Resource Management and Engagement Scheduling
Proven ability to influence and consult successfully on the subject of IT, ITSM, and IT Digital Transformations
Experience and ability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions
Significant experience in defining and deploying future-state IT processes and in identifying solutions from a people, process, and technology perspective with a focused prowess on implementation of technology
Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills (proficiency in Excel, Word, and PowerPoint)
Vast understanding of and experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM TSRM/CCMDB, and Remedy ARS
ServiceNow System Administrator and CIS-ITSM Certifications are a plus
Dedication and commitment to customer success
Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments.
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Experience in leading and mentoring a team of thirty or more employees
Experience with people development, including coaching and mentoring for business and technical roles.
Strong organizational and time management skills.
Experience monitoring and summarizing business and financial metrics
Proactive attitude, critical thinking, problem-solving, escalation, and conflict resolution
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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