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Job Description : At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Strategic Communications Manager – GDS Client Service
Are you a strategic communications advisor? We’re looking for a communications professional — with marketing and internal engagement experience — to define and execute impactful and compelling strategies, plans and materials to communicate to employees, potential employees and EY Global Delivery Services (GDS) Client Service teams.
The opportunity
At EY Global Delivery Services (GDS), we work hand in hand with the business to build awareness of our services and solutions; to bring our purpose — building a better working world — to life for our people, clients and communities; to engage our people and build a high performing culture; and to build the commercial value and emotional resonance of the EY and the GDS brand.
We’re looking for a communications professional — with marketing and internal engagement experience — to define and execute impactful and compelling strategies, plans and materials to communicate to employees, potential employees and EY client service teams. We work in a fast-paced, global environment to deliver integrated marketing and internal communications programs. We are responsible for campaign design and content development for a variety of internal and external channels to contribute to and lead global programs that help EY people understand GDS and enhance our reputation in the market.
Your key responsibilities
If you are a motivated self-starter who thrives on being a trusted advisor to leadership and on implementing impactful communication strategies, keep reading.
We need an excellent leader, a strategic thinker, confident writer and editor, and a strong relationship builder to promote our GDS Client Service within EY and help build the EY brand in the market. You must be able to translate business strategy into measurable tactics aligned with business goals, work in virtual teams, and manage a range of global and GDS communications programs/ initiatives. You will work with a variety of stakeholders to understand key priorities and objectives and then create engaging communication products.
We need a marketing and communications professional well versed in contemporary marketing and communications trends and techniques, who can apply those within the EY environment. You must be able to develop measurement and evaluation tools, using metrics to inform communications and channel decisions.
We need an advisor for leadership to provide ongoing strategic communications counsel and coaching on brand, marketing and communications matters. You will manage GDS Client Service communication channels, developing and maintaining GDS Client Service content across internal EY and GDS channels, including social media. And you will supervise the overall coordination of all marketing communications work between our team, in-house designers, vendors and editorial groups across EY.
Skills and attributes for success
Excellent copy writing, editing and storytelling skills as well as strong verbal communication skills
Ability to collaborate, team and network across a matrixed organization
Proven capability to translate the business agenda into high-quality, relevant, audience-centric communications
Advanced listening and interpretation skills
Creative, innovative thinking
Strong influencing abilities, especially influencing without authority
Strong experience managing and advising senior stakeholders
To qualify for the role, you must have
Bachelor’s or master’s degree in marketing, journalism, communications or public relations
12-15 years in marketing communications or internal communications roles.
Previous experience developing and launching programs for large, matrix organizations.
Ideally, you’ll also have
Exceptional attention to detail, organizational skills, and ability to multi-task and prioritize
Excellent project management, problem-solving and delegation abilities
Strong deadline-orientation and ability to work under tight deadlines and manage time accordingly
What we look for
Ability to collaborate, team and network across a matrixed organization, understanding how to communication across different cultures, languages, time zones and ranks.
Ability to work in complex change management environment and support global transformation programs within a multinational environment.
Ability to instil value of quality, project rigor, innovation and creative thinking across team and in all deliverables.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across seven locations – Argentina, China, Hungary, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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By Richard