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Company Name : PTC Inc.
Location : Gurgaon, Haryana
Job Description : It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
About Role: In this role, you will be a trusted technical advisor to our customers and management. You will be working with a highly skilled and experienced Servigistics Technical Support team who are the voice of our customers. You will work cross-functionally; advocating on the customers behalf to ensure a positive customer experience.
Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations
Provide solutions and/or workarounds to resolve difficult/complex technical issues
Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions
Provide support for customer escalated cases, if required
Ensure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standards
Take responsibility for continuous improvement and development by participating in training/workshops as required
Manage assigned cases; utilizing Sales Force to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverables
Practice and support our ISO 9000 processes
Provide back-line support by collaborating, assisting, and sharing knowledge with local and cross functional teams as needed
Work with peers worldwide to provide first class support for mission-critical customer issue
Address enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA.. Preferred Skills and Knowledge:
Experience with SQL for Oracle and SQL Server databasesWorking knowledge of ETL tools like Informatica / Kettle to help resolve issues with the nightly batch jobs.
Experience with Open-Source Technology (such as Apache Webserver, Apache Tomcat)
Solid understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades
Experience in implementation or support of enterprise business applications on Java technology
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
This post is listed Under App Development
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