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Company Name : Celsius
Location : London EC2N
Position : Technical Support Representative
Job Description : About Celsius NetworkCelsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via a mobile app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn high-yield compounding interest by transferring coins to their Celsius Wallet and can borrow fiat currency against their crypto collateral at the lowest interest rates in the space.The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.The Partnerships team offers an open API for our Partners to build integrations between our platform and theirs. We are hiring a team of passionate support representatives to join the already 100+ customer care team across Celsius. This is a new team focussed specifically on supporting the needs of our Partners in relation to the integrations that they have built.*Technical Support Representative (Partnerships)**Responsibilities: *Understand the different API endpoints in order to troubleshoot issues, replicate and report product integration malfunctionsIdentify partner needs and help partners with specific API questions relating to the endpoints our Product team have builtProvide direct partner support across multiple channels (tickets, phone, chat)Follow up with partners to ensure technical issues are resolvedGather partner feedback and share with our Product, Sales and Marketing teamsContinually monitor processes and proactively identify opportunities for improvementsRequirements: *2 Years of Experience as a Customer Support agentPrior experience as a Call Center agent is considered as an advantageBackend development experience essential. Node.js experience an advantageStrong familiarity with current concepts and technologies in crypto an advantageExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsAbility to multitask and prioritizeCustomer-focused mindsetAdvanced level of English (C1)Ability to work in a team that offers 24/7 supportTeam player that can also work independentlyBe able to work in a global environmentKnowledge and previous experience in the field of cryptoCelsius is currently operating fully remotely while navigating COVID-19 guidelines, however, Celsius has offices in Hoboken, New York City, London and Tel Aviv and employs remote employees based in cities all around the world. This position is open to all eligible and qualified applicants in the United Kingdom as we build our presence globally.Job Type: Full-time
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